1. About this policy
City Games / City Offline Games develops and publishes mobile games and related digital services. This policy describes the kinds of information that may be processed when you play our games, visit our website or contact us. Practices may vary by game and by features enabled in it.
2. Information that may be collected
Depending on the game and how you use it, information may include:
- Information you provide: your name, email address and message if you contact us for support or feedback.
- Gameplay and usage data: progress, interactions, app version and usage events where analytics or similar features are enabled.
- Device and diagnostic data: device type, operating system and app versions, language, crash logs and technical diagnostics.
- Purchases: app stores or payment providers may process purchase or subscription information. We generally do not receive full payment-card details.
- General location information: some third-party services may infer an approximate region from technical data such as an IP address. We do not seek precise device location unless a particular game requires it and provides notice.
Different titles may use different advertising, analytics, crash-reporting, authentication or other software development kits. Refer to the relevant store listing and any in-game disclosures for game-specific details.
3. How information may be used
- To operate, maintain and improve games and related services.
- To preserve or synchronise progress where that feature is available.
- To answer support messages and other communications.
- To understand performance and improve gameplay and user experience.
- To identify technical faults, fraud, abuse or security issues.
- To facilitate purchases through the relevant store or payment provider.
- To meet legal requirements and protect our services, users and rights.
4. Third-party providers
Our games may rely on third parties for app distribution, analytics, advertising, crash diagnostics, cloud features, sign-in, payment processing or other technical services. Those providers may handle information under their own privacy terms. Google Play and the Apple App Store are examples of distribution platforms; additional providers may be used in particular games.
5. Advertising and analytics
Where enabled in a game, advertising or analytics services may process information such as advertising or device identifiers, ad impressions, interactions and technical usage data. Availability and collection depend on the SDKs integrated into that title and the choices provided by the platform or device. A service that is not used in a particular game does not apply to that game.
6. Disclosure of information
We do not sell personal information. We may share or permit processing by service providers that help us operate our services, app stores or payment providers when needed, or other parties where required by law or necessary to address security, protect users, or exercise our legal rights.
7. Retention and security
We keep information for no longer than reasonably necessary for the purposes explained in this policy, including operating the services, maintaining relevant records, handling disputes and meeting legal obligations. We use reasonable technical and organisational safeguards, but no online transmission or electronic storage method can be guaranteed fully secure.
8. Children's privacy
Our games may have different audiences and age ratings. We do not knowingly seek to collect children's personal information in a way that violates applicable law. If you believe a child has provided personal information inappropriately, contact us so we can review the situation and take suitable action. Please check each game's store listing for age ratings and specific disclosures.
9. Your choices and privacy rights
Depending on your location, you may have rights to request access to, correction of or deletion of personal information, or to limit or object to certain processing. Device settings and app-store options may also let you manage advertising identifiers, permissions and notifications. Contact us to submit a privacy request; we may need to verify your identity or clarify the request.
10. Processing in other countries
Some service providers may process information outside the country where you live. Where required, we will use appropriate measures for international transfers.
11. External links
Our website or games may link to third-party services. We do not control their privacy practices, so review their policies before sharing information with them.
12. Policy updates
We may revise this policy as our games, service providers or legal obligations change. When we do, we will update the effective date on this page.
13. Contact us
For privacy questions or requests, email citygamesfeedback@gmail.com.
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